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Automatic Call Dispatcher for Skype integration in your PBX

Expand the potential of your SkyStone

  

Improve the reliability and power of your service

SkyStone ACD, an exclusive SkyStone service, is an additional SkyStone software to:

  • handle more incoming calls on the same Skype account
  • route incoming calls from Skype directly to the extension of the PBX
  

SkyStone ACD handles redundancy and scalability of SkyStone services by activating more than one server. 

In fact, if you need to use additional servers to handle the necessary number of Skype channels, you can user SkyStone ACD to sort out the calls among different servers

 

 

how to handle more incoming calls on the same Skype account

 

 

Automatic lookup

  

Direct Dial In

SkyStone ACD automatic lookup allows to define the number of simultaneous calls you can receive on the same Skype account
(tipically the account of the company).

The maximum number depends on the number of Skype channels configured in SkyStone and it is possible to send the busy tone when the defined number of calls has been reached

  

SkyStone ACD also allows  to configure specific routings matching a Skype account with the corresponding internal extension number.

In this way, SkyStone sends the request for connection to a specific extension to the PBX.

 

SkyStone ACD requirements are those of SkyStone Audio.


SkyStone ACD is distributed as an additional module for Skystone Audio.
Whereby, SkyStone ACD compatibility is that of SkyStone Audio.
Each SkyStone Audio includes exclusive ACD functionalities - Automatic Call Dispatcher - per 2 Skype accounts.

Document Name DocType Language
SkyStone ACD System Guide Manual ENG
Support & Software Maintenance included
Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).

ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.
 
Period included
Product
12 months
all the Imagicle products excluded those listed below
36 months
  • Blue's Professional
  • Blue's Hotel Pro
  • Blue's One CTI TAPI
  • Blue's Voice Memory
 
 
After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product. 
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...
 
Support for all trial versions
Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.
 
Warrant and support on hardware products
All Imagicle hardware products are covered by a 12 month warranty.
Hardware products include technical support service provided by the ImagicleCare Basic plan.  In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device.  This same procedures applies in case of expired warranty.
ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.
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Choose a software from the list below


Software
Document Name Description Language Version Trial
SkyStone ACD full installation ENG 1.4.0.2 15 days - max 60'' per call
SkyStone for All Platforms full installation ENG 2011.12.1 15 days - max 60'' per call
Extra
Document Name Description Language Version Trial
Skype full installation ALL 3.5





In the following tables you find all the items you may need: Standard Products, Product Bundles, Optional modules, Expansions and Upgrades.
 
In order to see the prices you need to be a registered reseller, distributor or Imagicle Partner.
Click here to enter your password or here to apply to became an Imagicle Partner.
 
You may consider to buy a special Product Bundle instead of a Standard Product to obtain a better solution at a dramatically convenient price.
You require an Expansion license in order to extend your standard license for example up to the number of extensions monitored with your accounting and billing software, or to expand the number of channels for you IP Fax server. 
You require an Upgrade license in order to upgrade to the new version of your product. If your product is covered by an Imagicle Care Gold Plan the upgrades are free of charge for you.