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Customizable to suit your needs
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Improve your custode service
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IVR Studio is the solution to develop custom applications for IVR, with a graphical editor that simplifies and speeds up the design and implementation.
With IVR Studio, you can implement all the behaviors that you want defining tree menus which are completely flexible and customizable, with messages you can define according to operational requirements of your company.
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IVR - Interactive Voice Response - allows you to quickly browse a database and / or easily enter information through any phone providing a complete automatic answer to calls.
IVR Studio is a professional tool for designing and creating highly personalized response behaviors and better meet the needs of different vertical markets.
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The same application, many services
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Below there are reported some common examples of IVR Studio capabilities and business applications.
Self-service information
It allows users to call a phone number to retrieve information such as flight schedules, movie show times, weather forecast, traffic information order status or account status. These applications could also include user authentication and cards validations.
Multiutilities meters reading, Live Competitions/Votes/Marketing surveys/Opinion polls
Multiutilities companies receiving customer’s calls to collect meters readings. Companies running live competitions, marketing survey or opinion polls can collect answers via a voice number and store callers preferences through touch tones (DTMF).
Recorded Services
Companies offering pre recorded services, such as Horoscopes or Racing tips services for example, can upload their recorded content into the IVR Studio and use it to publish the content in real time.
Location Based Services
These services refer to the need to deliver real time data for Location specific information such as Retail market.
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Number Routing  Organizations like pharmacies, restaurants, franchisees and others like centralized customer support that need to take incoming calls and then forward to different numbers based on time or other criteria.
Authentication and Authorization
Code authentication is useful for support systems in order to allow the caller to access only to subscribed services. It’s also the basic behaviour needed to allow cards authorization.
Academy profiles
A student dials a phone number and inserts a Code to access information about exams and studies.
Ring tone and Logo Service
Companies wanting to deliver Operator Logos, Group Graphics, and Picture Messages or Ring tones to customers can do so easily, without any infrastructure requirements whatsoever.
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Virtualization tested on VMware |
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StoneFax - 100 KB for each fax to be archived in case this option is activated
SSAM - average of 3 MB for each extension message
Billy Blue’s 4/Blue's Enterprise 4 – 2,5 GB each million calls
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As of 2011.6 all the imagicle applications support 64 bit MS Windows Server OS.
If you are planning to use TAPI based applications (as Blues' Attendant), please verify your PBX TAPI driver does support 64 bit OS. If not supported we recommend to use a 32 bit OS or check with our sales team how implementing your solution as some workarounds are available.
Ex: the first Cisco UCM release that has native 64Bit support is 8.5(1) SU.
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Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.
Support & Software Maintenance included
Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).
ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.
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Period included
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Product
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12 months
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all the Imagicle products excluded those listed below
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36 months
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Blue's Professional
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Blue's Hotel Pro
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Blue's One CTI TAPI
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Blue's Voice Memory
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After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...
Support for all trial versions
Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.
Warrant and support on hardware products
All Imagicle hardware products are covered by a 12 month warranty.
Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.
ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.
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Choose a software from the list below
In the following tables you find all the items you may need: Standard Products, Product Bundles, Optional modules, Expansions and Upgrades.
In order to see the prices you need to be a registered reseller, distributor or Imagicle Partner.
Click here to enter your password or here to apply to became an Imagicle Partner.
You may consider to buy a special Product Bundle instead of a Standard Product to obtain a better solution at a dramatically convenient price.
You require an Expansion license in order to extend your standard license for example up to the number of extensions monitored with your accounting and billing software, or to expand the number of channels for you IP Fax server.
You require an Upgrade license in order to upgrade to the new version of your product. If your product is covered by an Imagicle Care Gold Plan the upgrades are free of charge for you.
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